If You Have Any Questions Feel Free to Get in Touch With Our Team

Have questions, ideas, or just want to say hello? We’re here for you!

Visit Us

Address:No. 370, Yintong Road, Dongnan Development Zone, Suzhou, Jiangsu, China

Call Us

+86 18120081131

Email Us
Opening hours

Mon to Fri: 9am to 10pm
Saturday: 8am to 11pm

Frequently Asked Questions (FAQs): Your Quick Guide to Assistance

A dedicated space designed to provide you with immediate assistance and answers to common queries. Before reaching out, take a moment to explore our comprehensive FAQs for valuable insights.

  1. Order and Shipping:
  2. Q: How can I track my order?
    A: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the delivery status through our tracking portal.
    Q: How long does it take to receive my order?
    A: Shipping times vary based on your location and the selected shipping method. Standard shipping usually takes 20-25 days, while expedited options are available for quicker delivery.

  3. Custom Designs:
  4. Q: Can I request a custom design for my blanket?
    A: Absolutely! We offer a personalized design service. Visit our Custom Designs page for more details on creating a unique blanket tailored to your preferences.
    Q: What file types are accepted for custom designs?
    A: We accept a variety of file formats, including JPG, PNG, and PDF. For optimal results, ensure your files are high resolution and meet our design guidelines.

  5. Quality and Care:
  6. Q: How do I care for my blanket?
    A: Each blanket comes with care instructions. In general, we recommend machine washing with cold water and gentle detergent. Avoid bleach, and tumble dry on low heat for the best results.
    Q: What materials are used in your blankets?
    A: Our blankets are crafted from high-quality materials, including sherpa, flannel, fleece and mink. Visit our Craftsmanship and Quality page to learn more about the materials that set our blankets apart.

  7. Returns and Exchanges:
    Q: How do I initiate a return?
  8. A: Contact our customer support team via Email/Phone to initiate the return process. Provide your order number and details, and we will guide you through the steps.

  9. Contacting Us:
    Q: How can I reach your customer support?
    A: You can reach our customer support team via our Contact Us page or directly through Email Address and Phone Number. We aim to respond to inquiries within 1-2 business days.
    Q: What are your customer support hours?
    A: Our customer support team is available from Monday through Friday. We are committed to providing timely assistance to address your concerns.

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